Shipping Policy

Last Updated: September 26, 2026

We’re committed to getting your order to you as quickly and reliably as possible. Because our products are made to order, each item is produced specifically for you through our print and fulfillment partners.

Order Processing

All products are made to order. Once you place an order, your items are sent to production before being packaged and shipped.

Please allow time for both production and shipping when estimating when your order will arrive. Production and delivery times can vary depending on the product, fulfillment location, order volume, destination, and other factors.

Orders may be fulfilled by different production facilities depending on the products purchased and the destination address. As a result, items from the same order may occasionally arrive in separate packages.

Standard Shipping

Unless another shipping option is specifically offered at checkout, orders are shipped using Standard Shipping.

For orders delivered within the United States, Standard Shipping generally takes approximately:

2–5 business days

For international orders, Standard Shipping generally takes approximately:

10–30 business days

These are estimated delivery timeframes and are not guaranteed delivery dates. Actual delivery times may vary due to the shipping carrier, destination, weather, holidays, customs processing, carrier delays, or other circumstances outside our control.

TrendThreads Standard Shipping estimates are based on the fulfillment and shipping process associated with the selected product and provider.

Shipping Costs

Shipping charges are calculated based on the products in your order, the fulfillment provider, the destination, and the applicable shipping method.

Your available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may differ between products. When multiple products are purchased, shipping may be calculated using a combination of first-item and additional-item rates. Products fulfilled by different providers may also incur separate shipping charges.

Shipping Carriers

The carrier used for your order may vary depending on the product, fulfillment provider, destination, and available shipping services.

We do not guarantee that a particular carrier will be used for any order. The shipping carrier and tracking information, when available, will be provided once your order has shipped. Orders containing products fulfilled by different providers may have different carriers and tracking numbers.

Order Tracking

When tracking information is available, you will receive shipping information by email or through the order-tracking functionality available on our website.

Please note that tracking information may take some time to become active after an order has shipped. In some cases, certain shipping services may provide limited tracking information.

For domestic orders, packages may occasionally be delivered to a nearby post office, parcel locker, or other designated pickup location rather than directly to the delivery address.

Delivery Delays

Delivery estimates are provided as a general guideline and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Carrier delays or service interruptions

• Holidays and peak shipping periods

• Customs processing

• Incorrect or incomplete shipping information

• Postal service or transportation disruptions

• Government restrictions or other unforeseen circumstances

During particularly busy periods, such as holidays, production and shipping may take longer than the standard estimated timeframe.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If an order cannot be delivered because an incorrect, incomplete, or invalid address was provided, the package may be returned to the fulfillment provider. Additional shipping charges may apply if the order needs to be shipped again.

We cannot guarantee replacement or reshipment of an order when the incorrect address was provided by the customer.

Lost Packages

If your order appears to be lost in transit, please contact us after allowing sufficient time for delivery.

Before contacting us, please:

1. Verify that the shipping address provided at checkout was correct.

2. Check the tracking information for the most recent delivery status.

3. Contact your local post office or carrier if the tracking information indicates that the package may be available for pickup.

If a package remains undelivered after the applicable carrier timeframe, we will work with our fulfillment provider to investigate the shipment and determine the appropriate resolution.

For orders fulfilled through Printify, current Printify guidelines generally allow shipping issues to be reported after 30 calendar days for domestic U.S. or regional EU orders and after 45 calendar days for international orders, subject to their applicable policies and investigation.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, when applicable

Because our products are made to order, we may be able to request a replacement or other resolution through our fulfillment provider.

For Printify-fulfilled products, product-related issues generally must be reported within 30 days of delivery to be eligible for a potential reprint or other resolution.

International Shipping

We ship to select international destinations where shipping services are available.

International orders may take longer to arrive than domestic orders due to transportation and customs processing.

International shipping availability can vary by product and fulfillment provider. Certain destinations may be unavailable because of legal restrictions, carrier limitations, or temporary shipping restrictions.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's regulations and are generally the responsibility of the customer.

We do not control these fees and cannot guarantee whether an international order will incur additional charges upon delivery.

Shipping Restrictions

Some products may have shipping restrictions based on the destination, product type, fulfillment provider, or applicable laws and regulations.

If a product cannot be shipped to the address provided, we will contact you regarding the available options.

Multiple Packages

If your order contains multiple products, your items may be produced and shipped from different fulfillment facilities.

As a result:

• Your order may arrive in multiple packages.

• Packages may arrive on different dates.

• Each package may have its own tracking number.

• Different shipping carriers may be used for different items.

This does not necessarily indicate a problem with your order.

Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

Because our products are automatically submitted for production, we cannot guarantee that an address change can be made after an order has entered production.

Once an order has entered production or shipped, changes to the shipping address may no longer be possible.

Refused or Unclaimed Packages

If a package is refused, abandoned, or otherwise returned because of an incorrect address, failure to collect the package, or other circumstances attributable to the customer, additional shipping charges may apply if a replacement shipment is requested.

Refund eligibility for returned or unclaimed packages will be handled according to